SMS Messaging
Terms
These
SMS/Text Messaging Terms ( Messaging Terms ) govern your participation in the
text-messaging programs offered by Veritiv Operating Company ( Veritiv, we, us,
or our ), including messages sent via short code and 10-digit long code (the Messaging
Service ). These Messaging Terms supplement our Terms of Access, our SMS Privacy
Notice,
and our general Privacy Policy. If there is a
conflict, these Messaging Terms govern with respect to the Messaging Service.
1.
Program identification and support
This
SMS Privacy Notice applies to programs administered by Veritiv on behalf of the
business partners indicated on the applicable call-to-action. You may obtain
assistance by replying HELP to any message from the applicable sending number
or by emailing distribution.webmaster@veritiv.com.
2.
Program description and enrollment
The
Messaging Service may deliver transactional communications, including account
or service notices, one-time passcodes, and appointment reminders. If you
provide the required consent, it may also deliver promotional or advertising
messages such as offers, updates, and alerts related to Veritiv
and our business partner(s) indicated on the call-to-action. You enroll by
following the instructions at the point of collection,
such as submitting your mobile number on a web form and affirmatively agreeing
to receive texts, or texting a program keyword to a
designated number. Message content and categories are described during
enrollment.
3.
Consent and automated messaging
By
enrolling, you consent to receive text messages at the mobile number you
provide, and you represent that you are the authorized subscriber or customary
user of that number. Marketing messages are sent only with your express consent
and are not a condition of purchase. Messages may be sent using an automated
system.
4.
Message frequency and sending numbers
Message
frequency will be disclosed at the time of opt-in and may vary based on your
interactions with us. We may change the frequency of messages or the number or
short code from which messages are sent; if we make such changes, we will
provide notice within the program.
5.
Costs
Message
and data rates may apply to each message sent or received, as provided in your
mobile service plan. You are responsible for charges assessed by your wireless
provider.
6.
Opt-out and HELP commands
You
may opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to
any message from the applicable program. After you send a recognized stop
command, we will send a one-time confirmation that your request has been
processed, and you will no longer receive messages from that program unless you
re-enroll. Our system may not recognize other words or phrases as unsubscribe requests; if you need assistance, reply HELP or
contact us at the support channels above. Opting out of one program does not
unsubscribe you from other programs; you must opt out of each program
separately.
7.
One-time passcodes and security codes
Where
we send one-time passcodes or security codes by SMS, those codes are single-use, expire quickly, and should not be shared. You
are responsible for safeguarding your device and notifying us promptly if you
suspect unauthorized use of your number or account.
8.
Eligibility and user obligations
The
Messaging Service is intended for U.S. residents aged 18 or older. You must
keep your contact information current. If you change or deactivate your mobile
number, you agree to notify us promptly to prevent messages intended for you
from being sent to the new subscriber.
9.
Privacy
Our
collection and use of personal information in connection with the Messaging
Service are described in our SMS Privacy Notice and our general Privacy Policy. Those notices
explain, among other things, how to exercise jurisdiction-specific privacy
rights.
10.
Prohibited content and acceptable use
You
may not use the Messaging Service to send or receive content that violates law
or industry requirements, including content that is illegal, harmful,
deceptive, infringing, or otherwise restricted by wireless industry rules or
our acceptable-use standards. We may suspend or terminate participation for
suspected misuse or violations of these Messaging Terms or applicable
guidelines.
11.
Changes; suspension and termination
We
may update these Messaging Terms or modify, suspend, or discontinue the
Messaging Service, in whole or in part, consistent with applicable law. When we
make material changes, we will post the updated Messaging Terms and, where
required, provide additional notice such as by SMS or email. Your continued
participation after an update constitutes acceptance of the revised terms.
12.
Warranty Disclaimers and Limitation of Liability
Delivery
is subject to effective transmission by your wireless carrier and is not
guaranteed in all areas or on all devices. Carriers may change their
participation at any time. Carriers are not liable for delayed or undelivered
messages.
THE
WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY IN OUR TERMS OF ACCESS APPLY TO YOUR USE
OF THE MESSAGING SERVICE AND ARE INCORPORATED HERE BY REFERENCE.
13.
Dispute resolution
a.
General.
In the interest of resolving disputes between you and Veritiv in the
most expedient and cost effective manner, you and
Veritiv agree that any dispute arising out of or in any way related to these
Messaging Terms or your receipt of text messages from Veritiv or its service
providers will be resolved by binding arbitration. Arbitration is less formal
than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a
judge or jury, may allow for more limited discovery than in court, and can be
subject to very limited review by courts. Arbitrators can award the same
damages and relief that a court can award. This agreement to arbitrate disputes
includes all claims arising out of or in any way related to these Messaging
Terms, or your receipt of text messages from Veritiv or its service providers
whether based in contract, tort, statute, fraud, misrepresentation, or any
other legal theory, and regardless of when a claim arises. YOU UNDERSTAND AND
AGREE THAT, BY AGREEING TO THESE MESSAGING TERMS, YOU AND VERITIV ARE EACH
WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND
THAT THESE MESSAGING TERMS SHALL BE SUBJECT TO AND GOVERNED BY THE FEDERAL
ARBITRATION ACT.
b.
Exceptions. Notwithstanding subsection (a) above,
nothing in these Messaging Terms will be deemed to waive, preclude, or
otherwise limit the right of you or Veritiv to: (i)
bring an individual action in small claims court; (ii) pursue an enforcement
action through the applicable federal, state, or local agency if that action is
available; (iii) seek injunctive relief in aid of arbitration from a court of
competent jurisdiction; or (iv) file suit in a court of law to address an
intellectual property infringement claim.
c.
Arbitrator. Any arbitration between you and Veritiv
will be governed by the Federal Arbitration Act and the Commercial Dispute
Resolution Procedures and Supplementary Procedures for Consumer Related
Disputes (collectively, AAA Rules ) of the American Arbitration Association ( AAA ),
as modified by these Messaging Terms, and will be administered by the AAA. The
AAA Rules and filing forms are available online at www.adr.org, by calling the
AAA at 1-800-778-7879, or by contacting Veritiv. The arbitrator has exclusive authority
to resolve any dispute relating to the interpretation, applicability, or
enforceability of this binding arbitration agreement.
d.
Notice; Process. If you or Veritiv intends to seek
arbitration, then the party seeking arbitration must first send a written
notice of the dispute to the other party by U.S. Mail ( Notice ). Veritiv s
address for Notice is:
Legal Department
Veritiv Operating
Company
1000 Abernathy Rd.
NE
Bldg. 400, Ste.
1700
Atlanta, GA 30328
The Notice must: (i)
describe the nature and basis of the claim or dispute; and (ii) set forth the
specific relief sought ( Demand ). You and Veritiv will make good faith efforts
to resolve the claim directly, but if you and Veritiv do not reach an agreement
to do so within 30 days after the Notice is received, you or Veritiv may
commence an arbitration proceeding. During the arbitration, the amount of any
settlement offer made by you or Veritiv must not be disclosed to the arbitrator
until after the arbitrator makes a final decision and award, if any.
e.
Fees. If you commence arbitration in
accordance with these Messaging Terms, Veritiv will reimburse you for your
payment of the filing fee, unless your claim is for more than $15,000 or as set
forth below, in which case the payment of any fees will be decided by the AAA
Rules. If the claim is for $15,000 or less, you may choose whether the
arbitration will be conducted: (i) solely on the basis of documents submitted to the arbitrator; (ii)
through a non-appearance based telephone hearing; or
(iii) by an in-person hearing as established by the AAA Rules. If the
arbitrator finds that either the substance of your claim or the relief sought
in the Demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the
payment of all fees will be governed by the AAA Rules. In that case, you agree
to reimburse Veritiv for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules.
Regardless of the manner in which the arbitration is
conducted, the arbitrator must issue a reasoned written decision sufficient to
explain the essential findings and conclusions on which the decision and award,
if any, are based. You and Veritiv agree that such written decision, and information
exchanged during arbitration, will be kept confidential except to the extent
necessary to enforce or permit limited judicial review of the award. The
arbitrator may make rulings and resolve disputes as to the payment and
reimbursement of fees or expenses at any time during the proceeding and upon
request from you or Veritiv made within 14 days of the arbitrator's ruling on
the merits.
f.
No Class Actions. YOU AND VERITIV AGREE THAT EACH
MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A
PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Further, unless both you and Veritiv agree otherwise in a signed writing, the
arbitrator may not consolidate more than one person's claims,
and may not otherwise preside over any form of a representative or class
proceeding.
g.
Modifications to this Arbitration Provision. Notwithstanding
anything to the contrary in these Messaging Terms, if Veritiv makes any future
change to this arbitration provision, other than a change to Veritiv address
for Notice, you may reject the change by sending us written notice within 30
days of the change to Veritiv address for Notice, in which case this
arbitration provision, as in effect immediately prior to the changes you
rejected, will continue to govern any disputes between you and Veritiv.
h.
Enforceability. If an arbitrator decides that applicable
law precludes enforcement of any of the limitations of subsection (f) above
(addressing class, representative and consolidated proceedings) as to a
particular claim for relief, then that claim (and only that claim) must be
severed from the arbitration and brought in court. If any other provision of
these Messaging Terms is found to be unenforceable, the applicable provision
shall be deemed stricken and the remainder of these Messaging Terms shall
remain in full force and effect.
14.
Contact
Questions
about the Messaging Service may be directed to distribution.webmaster@veritiv.com.
You
may write us at:
Veritiv
Operating Company
Attention: VP, Digital Marketing
1000 Abernathy Road N.E.,
Building 400, Suite 1700,
Atlanta, GA 30328, USA
You
may also reply HELP to any message for assistance.
Last
updated November 11, 2025